Hostholder Managed Support Guidelines

Managed Support Guidelines

FREE Support  for Hosting Reseller, VPS and Dedicated servers

Servers without a control panel:

  • System reinstalls
  • All hardware issues, including parts/labor

Dedicated Servers and VPS (minimum 4 slices) with a control panel (cPanel or Direct Admin. Plesk support not included):

  • System / Control Panel reinstalls
  • All hardware issues, including parts/labor
  • Repair of any service that is not functioning, e.g.
    • Web Server
    • Mail Server
    • DNS Server
    • SQL Server
    • FTP Server
      Tomcat and Mailman are not included

Windows Support:

  • Reinstallation of Windows OS.
  • Windows Updates
  • Initial IIS server setup and installation.
  • DNS Server installation
  • SQL Server installation (client supplied licence)
  • .Net installation

Hostholder technicians will help restore the above services back to their functional condition at no additional charge.

PAID Support:

All other issues will fall under the category of paid support.

Example of paid support:

Your web server is running, but the website is displaying a ‘Forbidden‘, ‘Not Found‘, ‘Internal Server Error‘, etc.

Resolution to such a problem will be outside our support. (See pricing below)

Included Colocation Support

  • Reboots
  • Console checks (report any error messages on-screen)
  • Simple keyboard presses (F1 to get out of BIOS)

Additional Support & Costs (Colocation/VPS/Dedicated)

Extended support will be billed under our standard hourly rate of $100/hour, in 15-minute increments.

Advanced Hosting Solutions

Hostholder Advanced Hosting provides small to medium-sized companies cost-effective solutions for their online infrastructure.
We will work with your company to develop a solution that best fits your plans. For additional information contact our sales department.

  • Clustering / Load Balancing
  • VPNs
  • High-Storage Arrays
  • VoIP Phone Service
  • Managed Firewall Solutions
  • Cloud Services

cPanel + CentOS / Fedora / RedHat / FreeBSD Security Solutions

  • mod_security
  • Kernel / Userland
  • Syn Flood Protection
  • Automatic Security Updates
  • IPTables Firewall
  • PF Firewall Ruleset w/ Scrub (freebsd only)
  • Hardening Temporary Dirs
  • Removal of Un-needed Services
  • Removal of Un-needed RPMs / programs
  • Ksplice Rebootless security updates
  • Logwatch w/ daily reports
  • Daily Security Updates
  • Safer PHP Configuration
  • Brute Force Protection
  • Access Control List (exec protect)
  • Syn Cookie Protection

Server Optimization Solutions

  • Web Server optimization
  • Conversions to LiteSpeed or Nginx
  • Mysql Optimization (slow queries, memory allocation, & connections)
  • PHP Optimization
  • OS optimization (inodes, buffers, memory)
  • Overall hardware check up (CPU, memory, storage)